Debit Card FAQs

It is a plastic "smart card" which stores cardholder information on a magnetic stripe behind it and is used to carry out basic banking transactions on the ATM, POS, and Internet.
* Naira denominated. * Personalized, bears the Customer's name. * Accepted throughout Nigeria, wherever the Interswitch or Verve logo is displayed.
You can check/print balances, check/print mini-statements, transfer funds and change your PIN. (PIN change is only available at card issuing ATMs or with Parallex POS @ branch).
Your Debit Card is protected by a secret Personal Identification Number (PIN). NEVER disclose your card PIN to anybody.
On Parallex ATM machines, you are able to withdraw up to N10, 000 per withdrawal and 10 withdrawals per day but with a maximum daily limit of N100, 000.00.
Yes, but only on websites bearing the Interswitch or Verve acceptance mark.
Activate your Verve card by selecting your preferred PIN (Personal Identification Number) on the Customer PIN Selectable Machine at our Customer Service Desk before leaving the branch OR visit any Parallex Bank ATM to perform PIN change.
Only on "domestic" websites, sites bearing the Interswitch or Verve acceptance mark.
PIN stands for "Personal Identification Number". It is the four-digit number known only to you and used to complete transactions on ATMs and other pertinent payment devices.
Select the item you wish to purchase, proceed to 'Checkout', provide your Verve card number, provide your Expiry date, provide the CVV number (the last three digits appearing on the back of your card, beside the signature panel), and input your PIN using the secure keypad displayed on your screen.
* Do not disclose your PIN to anyone, * Keep your card safe and out of sight and reach of others, * Do not retain your PIN mailer or keep it in the same place as your card, * Destroy your PIN Mailer after memorizing your PIN.
Call or report it at the nearest Parallex Bank branch, send an email or visit any of our branches nearest to you to complain.
Use of the debit Card on the ATM channel on Parallex ATM machines is entirely free. However, use of debit Card on other banks' and Quickteller ATMs attract a charge of N65.00 and N100 per transaction after the third and fourth time of use respectively. (Balance enquiry and PIN change are entirely free).